FILLTECH Turkey Customer Satisfaction Response
We got one inquiry from Syria in 2017, and the customer told us that they would like to set up a water factory in their local place. And because of the language difference, we negotiated the details like the machine details, bottle design, brand logo,factory size and electric power with the simple English and the help of the Arabic translator, and our customer asked his Chinese partner to come and visit our factory and confirm the details again, finally at the end of year 2017, the sales contract was signed. And after successful inspection of the complete line, we delivered the machines to their factory, and our customers had already finished the machine installation, testing under the guide of our engineer and also after sales service team by videos and messages. Until now we try to help our customers how to maintain and solve the little problems it may appear. Our customers are very satisfied with our patience and service so they expressed the wish to build long term business with FILLTECH.